1004 Help Center
At KPOP1004, we’re here to make your shopping experience as smooth as a K-Pop choreography and as flawless as a K-Beauty glow-up. Our dedicated Customer Service team is ready to assist with everything from tracking your latest K-Pop album pre-order to sorting out K-Beauty returns. Whether you’re a first-time buyer or a seasoned stan, we’ve got your back!
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How to Reach Us:
- Email: info@kpop1004.com – Our primary channel for all inquiries.
- Live Chat: Available on our website (https://kpop1004.com) during business hours—look for the chat bubble!
- Phone: (702) 434-1004 – Call us Monday-Friday, 9 AM - 5 PM PST.
- Response Time: We aim to reply to emails and chats within 1-2 business days. Phone support is immediate during operating hours.
- Operating Hours: Monday-Friday, 9 AM - 5 PM PST. Closed on major U.S. holidays (e.g., Thanksgiving, Christmas).
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What We Can Help With:
- Order status and tracking (e.g., “Where’s my Stray Kids album?”).
- Returns and refunds (e.g., “Can I return this opened sheet mask?”).
- Product questions (e.g., “Does this TWICE lightstick come with batteries?”).
- Account issues (e.g., “I forgot my password!”).
- Self-Service: Check our FAQ below for quick answers, or review our Shipping Policy and Return Policy for detailed info.
Our team is packed with K-Pop fans and K-Beauty buffs who get your excitement—so don’t hesitate to reach out. Let’s solve your query faster than a comeback MV drops!
Ordering & Payments
Add items (e.g., NCT albums, COSRX snail mucin) to your cart on https://kpop1004.com, then proceed to checkout. Enter your shipping and payment details, and you’re set! You’ll get an order confirmation email within minutes.
We take credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. Sorry, no cash on delivery or cryptocurrency yet!
Yes, if it hasn’t been processed (usually within 2-4 business days). Email us at info@kpop1004.com with your order number ASAP. Pre-orders can’t be canceled after the release date.
Shipping & Delivery
In-stock items ship within 2-4 business days. Pre-orders (e.g., ATEEZ’s next album) ship after the official release date. Check our Shipping Policy for details.
Yes, on orders over $65 within the contiguous USA (standard shipping only). Alaska, Hawaii, and international orders have separate rates.
It might be a carrier delay. Wait 7 business days (USA) or 14 days (international) after shipping, then contact us if it’s still stuck.
Returns & Refunds
Yes, within 30 days of shipping, if unopened and in original packaging (e.g., sealed BLACKPINK album). See our Return Policy.
Email us within 7 days of delivery with photos. We’ll send a prepaid label (USA) or reimburse shipping (international) and replace it if in stock, or refund you.
Once we receive and approve your return (5-7 business days), refunds process in 5-10 business days to your original payment method.
Products & Pre-Orders
100%! We source directly from Korean distributors to ensure every album, photocard, and inclusion is legit.
We’ll notify you ASAP and offer a refund or alternative item (e.g., a different EXO version). Pre-orders are first-come, first-served.
Only if defective (e.g., leaking toner). Unopened items qualify for regular returns within 30 days.
Account & Technical
Click “Forgot Password” at login on https://kpop1004.com, enter your email, and follow the reset link we send.
Try clearing your browser cache or switching devices. If it persists, email us with a screenshot of the issue.
If it hasn’t shipped, yes—email us within 24 hours. Once shipped, it’s locked with the carrier.
Other
Yes, to most countries! Rates and times vary—see our Shipping Policy. You’re responsible for customs fees.
Visit our Influencer & Ambassador Program page and apply via email.
Check your spam folder for our reply. If it’s been over 2 business days, call us or resend your email.
Still Need Help?
If your question isn’t answered here, don’t worry—our team is just a message away. Contact us at info@kpop1004.com or use our live chat. We’re here to keep your K-Pop and K-Beauty journey on track!