At KPOP1004, we want you to love your K-Pop goods, K-Beauty products, and general merchandise. If something isn’t right, this Return Policy explains how to return or exchange eligible items purchased from our website (https://kpop1004.com). Please read carefully before initiating a return.

1. Return Eligibility

• Timeframe: Returns must be requested within 30 days of delivery for in-stock items, or within 30 days of the shipping date for pre-order items (based on tracking confirmation).
• Condition: Items must be unused, unopened (if sealed), and in their original packaging with all tags, accessories, and inclusions (e.g., K-Pop album photocards, K-Beauty product seals).
• Eligible Items: Most products qualify for returns, except:
  • Final sale items (marked as such on the product page, e.g., limited-edition signed merchandise).
  • Perishable goods (e.g., certain K-Beauty skincare with expiration dates).
  • Digital products (e.g., downloadable content, if offered).
  • Items damaged by customer misuse (e.g., opened K-Beauty creams, scratched albums).

2. Return Process

• Step 1: Request a Return:
  • Email info@kpop1004.com within the 30-day window with:
    • Your order number.
    • Reason for return (e.g., unwanted, defective, wrong item).
    • Photos (if claiming damage or error).
  • We’ll respond within 2-3 business days with approval and instructions.
• Step 2: Ship the Item:
  • Use the prepaid return label (if provided for defective/wrong items) or ship via a trackable carrier to:
    KPOP1004 Returns, [Insert Address, e.g., 1234 Seoul Lane, Los Angeles, CA 90001, USA].
  • Include the original packing slip or order confirmation.
  • Customer pays return shipping unless the return is due to our error (see Section 4).
• Step 3: Refund or Exchange:
  • Once received and inspected (typically within 5-7 business days), we’ll notify you of approval or rejection.
  • Refunds are issued to your original payment method. Exchanges depend on stock availability.

3. Refund Details

• Refund Amount:
  • Full refund of the item price (excluding original shipping costs) for eligible returns.
  • Promotional discounts (e.g., free shipping on orders over $65) may be deducted if the return reduces the order below the threshold.
• Processing Time: Refunds take 5-10 business days to process after approval, depending on your payment provider.
• Non-Refundable Fees: Original shipping fees, return shipping costs (unless our error), and international customs duties/taxes are not refunded.

4. Defective, Damaged, or Wrong Items

• Definition:
  • Defective: Manufacturing faults (e.g., scratched K-Pop CDs, leaking K-Beauty bottles).
  • Damaged: Significant transit damage (e.g., crushed album boxes), not minor imperfections like dents or creases.
  • Wrong Item: Received a different product than ordered (e.g., BTS album instead of BLACKPINK).
• Process:
  • Report within 7 days of delivery with photos of the issue.
  • We’ll provide a prepaid return label (USA) or reimburse reasonable shipping costs (international).
  • Replacement is offered if available; otherwise, a full refund (including original shipping) is issued.
• Minor Damage: Small transit-related imperfections (e.g., bent corners on K-Pop albums) are not eligible unless they affect usability.

5. Pre-Order Returns

• Special Rules: Pre-order items (e.g., upcoming K-Pop releases) follow the same 30-day return window, starting from the shipping date, not the order date.
• Delays: Manufacturer delays don’t extend the return period, but we’ll notify you of significant changes.
• Condition: Must remain sealed and unused, including all inclusions (e.g., posters, photocards).

6. Exchanges

• Availability: Exchanges are subject to stock. If the requested item (e.g., a different K-Pop album) is unavailable, we’ll issue a refund.
• Shipping: You cover return shipping; we cover shipping for the replacement (USA only). International exchanges may incur additional fees.

7. Non-Returnable Situations

• Returns are not accepted if:
  • The return request is outside the 30-day window.
  • The item is used, opened (if originally sealed), or missing components.
  • The issue stems from customer error (e.g., ordering the wrong K-Beauty shade).
  • The package is marked “Delivered” but not received, and no claim is filed within 14 days (see Shipping Policy for lost packages).

8. International Returns

• Process: Same as domestic, but you’re responsible for return shipping costs unless the item is defective/wrong (then we reimburse reasonable costs).
• Customs Fees: Duties and taxes paid on the original shipment are non-refundable.
• Timeframe: Allow extra transit time; we recommend a trackable carrier.

9. Contact Us

• For return inquiries, reach out to:
  • Email: info@kpop1004.com
  • Phone: (702) 434-1004
  • Response Time: We aim to reply within 2-3 business days.