At KPOP1004, we’re dedicated to delivering your K-Pop goods, K-Beauty products, and general merchandise efficiently and securely. This Shipping Policy details our shipping options, costs, timelines, and conditions. By ordering from our website (https://kpop1004.com), you agree to these terms.

1. Shipping Destinations

• Domestic: We ship to all 50 U.S. states, including Alaska and Hawaii, and U.S. territories (e.g., Puerto Rico, Guam).
• International: We offer worldwide shipping to most countries, subject to customs regulations and carrier availability. Confirm eligibility at checkout.

2. Shipping Rates

• Free Shipping (USA): Orders over $65 (before taxes) qualify for free standard shipping within the contiguous USA. Excludes expedited options and shipments to Alaska, Hawaii, or U.S. territories.
• Calculated Costs: Shipping fees depend on order weight, dimensions, destination, and selected method. Final costs are shown at checkout.
• Estimated Rates: See tables below for domestic and international shipping estimates. Rates are subject to change based on carrier pricing or order specifics.

Domestic Shipping Rates (USA)

Shipping Method	Order Value	Contiguous USA	Alaska, Hawaii, Territories
Standard (3-7 business days)	Under $65	$6.99	$12.99
Standard (3-7 business days)	Over $65	Free	$6.99
Expedited (1-3 business days)	Any	$15.00 - $25.00	$20.00 - $35.00

Notes:

• Contiguous USA excludes Alaska, Hawaii, and territories.
• Expedited rates vary by distance and weight.

International Shipping Rates

Region	Standard Shipping (7-21 business days)	Expedited Shipping (5-10 business days)
Canada	$12.99 - $20.00	$25.00 - $40.00
Europe (e.g., UK, France)	$15.99 - $25.00	$30.00 - $50.00
Asia (e.g., South Korea, Japan)	$10.99 - $18.00	$20.00 - $35.00
Australia/New Zealand	$18.99 - $30.00	$35.00 - $55.00
Rest of World	$20.00 - $40.00	$40.00 - $60.00

Notes:

• Rates are estimates for small packages (e.g., K-Pop albums, K-Beauty items). Larger or heavier orders (e.g., merchandise bundles) may incur higher fees.
• Customs duties and taxes are additional (see Section 11).

3. Processing Times

• In-Stock Items: Orders are processed within 2-4 business days (Monday-Friday, excluding U.S. holidays) from purchase.
• Pre-Order Items: K-Pop albums or merchandise on pre-order ship after the official release date. Mixed orders (in-stock + pre-order) ship together once all items are ready, unless split shipping is requested (see Section 6).
• Peak Periods: During high-demand times (e.g., K-Pop comebacks, holidays), processing may extend to 5-7 business days.

4. Shipping Timelines

• USA (Standard): 3-7 business days after processing. Remote areas (e.g., rural Alaska) may take longer.
• USA (Expedited): 1-3 business days after processing.
• International: 7-21 business days after processing, depending on destination and customs clearance.
• Tracking: A tracking number is emailed once your order ships. Check your inbox (or spam folder) within 24 hours of shipment.

5. Shipping Carriers

• We use trusted carriers like USPS, UPS, FedEx, and DHL (international). The carrier is chosen based on your location and shipping method.
• Oversized items (e.g., posters) may ship separately to avoid damage, potentially with a different carrier.

6. Split Shipping (Optional)

• For orders with in-stock and pre-order items, request split shipping within 24 hours of purchase by emailing info@kpop1004.com. In-stock items ship immediately, while pre-orders ship later. Additional shipping fees apply per the rates above.

7. Packaging and Condition

• Standard Packaging: Items are packed with care (e.g., bubble wrap, boxes) to prevent damage. Posters ship folded unless a premium tube option is selected (if available).
• Transit Damage: Minor imperfections (e.g., small dents on K-Pop album cases) from shipping are not eligible for replacement unless significant. See our Return Policy.

8. Order Status and Updates

• Unfulfilled: Indicates your order is being prepared.
• Fulfilled: Indicates shipment with a tracking number provided.
• Delays: Contact us if tracking stalls for over 7 business days (USA) or 14 business days (international).

9. Lost or Missing Packages

• USA: Report non-delivery within 14 days of the tracked delivery date if marked “Delivered” but not received, or within 10 business days of shipping if untracked.
• International: Allow 30 business days before reporting, due to potential customs delays.
• Claims: Email info@kpop1004.com with your order number and tracking details. We’ll investigate and may replace or refund confirmed lost items.

10. Address Accuracy

• Your Responsibility: Provide a complete, accurate shipping address at checkout. We’re not liable for delays or losses due to errors.
• Changes: Request updates within 24 hours of ordering via email. Post-shipment changes depend on carrier policies and may incur fees.

11. Customs and Duties (International Orders)

• Fees: International customers cover all customs duties, taxes, and fees, which are not included in our rates or product prices.
• Delays: Customs processing varies by country and may extend delivery times. We’re not responsible for these delays.

12. Special Notes

• Pre-Order Delays: Manufacturer delays (e.g., K-Pop album production) may push back shipping dates. We’ll notify you of significant changes.
• Limited Editions: High-demand items (e.g., signed merchandise) may sell out, and we’ll contact you if your order is impacted.
• Poster Shipping: Unfolded posters require a premium option (if offered) at an additional cost.

13. Contact Us

• For shipping questions, contact:
  • Email: info@kpop1004.com
  • Phone: (702) 434-1004
  • Response Time: We aim to respond within 2-3 business days.